ServiceNowAI Control Tower

The ServiceNow AI Control Tower is a centralized, intelligent command center designed to orchestrate and monitor all AI and automation activities across an organization. It provides end-to-end visibility, governance, and continuous optimization of AI models and automated workflows on a single platform. With the Control Tower, leaders gain real-time insight into how AI is performing, including adoption metrics, risk assessments, and value realization. It also ensures compliance and security by enforcing policies and controls, making AI deployments more reliable and accountable.

For the U.S. Army, the AI Control Tower can serve as a mission-critical tool to coordinate and oversee AI initiatives across multiple commands and functions. It enables the Army to deploy and monitor AI-driven capabilities—such as predictive maintenance, personnel readiness forecasting, supply chain optimization, and cybersecurity threat detection—under a unified governance framework. Commanders can track operational outcomes, validate model accuracy, and ensure AI systems comply with strict Department of Defense security and ethical standards.

In high-stakes, dynamic environments, the Army requires trust, transparency, and agility in its AI deployments. The Control Tower provides a “single pane of glass” to manage complex, distributed AI assets, allowing rapid adjustments in response to changing mission needs. It also supports continuous learning and model updates, ensuring AI solutions evolve as threats and operational requirements shift. Ultimately, the AI Control Tower helps the Army maximize the impact of AI while minimizing operational risks—accelerating decision-making and mission success.

Learn more about AI Control Tower here: https://www.servicenow.com/products/ai-control-tower.html