ServiceNow® Field Service Management - Tokyo Release

The ServiceNow® Field Service Management application is purpose-built to enable the US Army to manage work tasks dispatched and assigned to be performed at any location, from around the Pentagon or across the globe. Match tasks to agents, inspectors, technicians, or contractors based on skills, geographic territory assignments, and available inventory. Field agents can record details on assigned tasks, such as inspection or completion status, travel time to jobs, and time spent on the job, among others. And critical to the Army, field agents working without WiFi is no problem for ServiceNow® Field Service Management as it can store associated data until connectivity is accessible enabling work to once again resume flowing in support of the mission.

Army can benefit from ServiceNow Field Service Management in many ways:
  • Efficient scheduling
  • Improved visibility
  • Increased productivity
  • Reduced administrative work
  • Faster issue resolution
  • Improved safety
  • Reduced travel time
  • Better asset visibility
  • Source parts quickly
  • Improved compliance
  • Increased technician utilization
  • Reduced service penalties
Enable quicker mission attainment and Soldier satisfaction. To learn more see

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